At Cheap Powers Baseball Store, we deliver your baseball and softball gear with the speed of a fastball and handle returns with the precision of a perfect pitch. Whether you’re stocking up for the season or upgrading your equipment, we’ve got you covered with straightforward shipping and returns policies.
Shipping Information
Order Processing
We swing into action quickly! All orders are processed within 1-2 business days (excluding weekends and holidays).
Shipping Options
Standard Shipping ($12.95):
– Carriers: DHL or FedEx
– Delivery time: 10-15 business days after shipment
Free Shipping (Orders over $50):
– Carrier: EMS
– Delivery time: 15-25 business days after shipment
Note: Delivery times may vary for international orders. We ship globally except to certain Asian countries and remote areas.
Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal
Returns & Exchanges
We stand behind our equipment like a catcher behind home plate. While we’re confident you’ll love your new gear, we understand that sometimes returns or exchanges are necessary.
Our Return Promise
We accept returns within 15 days of delivery for most items in original condition (unused, with tags, and in original packaging). Your satisfaction is as important to us as a perfect swing is to your game.
Important Note: Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned or exchanged unless defective:
- 2018 and older gloves (as listed in our “2018 And Older Gloves” category)
- All used or clearance items marked “final sale”
Easy 3-Step Return Process
Step 1: Initiate Your Return
Email our customer service team at [email protected] within 15 days of receiving your order with:
- Your order number
- The item(s) you wish to return/exchange
- Reason for return
- Whether you prefer a refund or exchange
Return Request Template:
Subject: Return Request for Order #[Your Order Number]
Dear Cheap Powers Team,
I would like to request a return/exchange for my recent order (#[Order Number]).
Item(s) for return: [Product Name, Model Year, e.g., “2021 Fastpitch Bat”] Reason: [Please specify – size, damage, wrong item, etc.] Preference: [Refund / Exchange for (specific product if known)]
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name] [Your Contact Information]
Step 2: Receive Return Instructions
Within 24-48 hours, we’ll email you:
- Return authorization number (RMA)
- Shipping instructions
- Return address (our warehouse in Memphis, TN)
Step 3: Ship Your Return
Package your item securely in its original packaging with all tags attached. Include the RMA number clearly on the package. We recommend:
- Using a trackable shipping method (returns are at customer’s expense unless item is defective)
- Insuring high-value items (like 2022 model bats over $200)
Refund Process
Once we receive and inspect your return:
- Timing: Refunds are processed within 3-5 business days after we receive your return
- Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Amount: You’ll receive the item price minus any original shipping costs (unless return is due to our error)
Exchange Process
For exchanges (size, model, or product changes):
- We’ll ship your replacement item once we receive your return
- You’ll be responsible for any price difference
- Expedited shipping is available for additional cost
Special Cases
Damaged or Defective Items
If your gear arrives damaged or defective (even beyond 15 days for manufacturing defects):
- Contact us immediately with photos of the damage
- We’ll cover return shipping and expedite your replacement
- This applies to all products including 2020 & older slopitch bats and 2019 gloves
International Returns
For customers outside the U.S.:
- Mark the package as “Returned Goods” to avoid customs fees
- Original shipping costs are non-refundable
- We cannot refund any customs/duties you paid
Still Have Questions?
Our customer service team steps up to the plate ready to help! Contact us at:
- Email: [email protected]
- Address: Cheap Powers Baseball Store, 4553 Lords Way, Memphis, TN 38110
Note: This policy may be updated periodically.